Please note there will be a transfer fee charged for Fanifo Lofa to collect your bags from the airport on those days if you decide to send your excess as cargo and it doesn’t arrive on the same flight as you.
Accommodation Bookings – Bookings are confirmed with a 20% non-refundable deposit and the balance is due and non-refundable 90-days prior to tour date. Your accommodation dates will be confirmed once you pay a deposit for your accommodation. Accommodation bookings @ Fanifo Lofa Ltd include payments for accommodation, meal packages and transfers.
Whale Swim Bookings – Bookings are via a 3rd party and confirmed with a 50% non-refundable deposit and the balance is due and non-refundable 90 days prior to tour date.
Group Accommodation Bookings – Groups may be subject to special terms and conditions, specified at the time of booking.
POLICIES
– We accept bookings for usually a minimum of 7 nights. Fewer nights may be approved by request.
– Check in and checkout times will vary.
– Guests should notify us of any and all food allergies or dietary requirements at the time of booking.
– Guests should notify us of their flight and/or alternate accommodation itineraries once booked
– Prices are subject to change from year to year. If you hold a booking and you wish for it to be transferred to another year then you may be subject to price changes.
BOOKING AND PAYMENT POLICIES
– A non-refundable and non-transferable 20% deposit of the accommodation is due to confirm the booking.
– Deposits can be paid to our bank account, Visa or MasterCard in TOP (5% fee) and International Bank Wire Transfer. Please note that Guests must cover all fees associated with transfer.
– Accommodation & Whale Swim balance is payable and non-refundable 90- days prior to check in.
– Timely payments are the Guest’s responsibility. Reservations not adhering to policy will be canceled without notice or refund.
– Any incidental charges incurred during Guest’s stay can be paid by bank transfer, cash any currency and credit card (5% fee)
– By confirming Terms, you agree to hold harmless and waive all claims of liability to Fanifo Lofa Ltd and all of the shareholders, employees and associates.
– By paying your deposit and confirming your booking, you are confirming all Terms.
CANCELLATION POLICY
– Accommodation is non refundable at any time and you will forfeit 100% of the invoice & deposit.
– Whale Swim deposits and full payments are non refundable at any time.
– Cancellation policy applies to situations beyond your/our control, including but not limited to ill health, inclement weather, airline strikes, flight cancellations/delays, pandemics etc.
– Groups are subject to special terms and conditions, specified at the time of booking.
– All cancellations must be notified in writing by email.
– By confirming Terms, you agree to hold harmless and waive all claims of liability to Fanifo Lofa Ltd and all of it’s shareholders, employees and associates.
– By paying your deposit and confirming your booking, you are confirming all Terms.
TRANSFER BOOKING POLICY
– Bookings are non transferrrable in every instance unless due to Tongan border closures for the COVID pandemic in 2020
– Bookings that were confirmed for 2020 may be transferred if specified by Fanifo Lofa ltd